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Quality in Health Care - Our Services |
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Competition for market-share among health care providers is now becoming a way of life. Meeting the constant demands of a competitive marketplace requires top-down reassessment of the management paradigm. Quality and Productivity Management's Vision is to remain one of the pre-eminent advocates of quality management for health care organizations in America. Our mission is to stay committed to deliver professional, value-added health care consulting and training services to all our customers. ISO 9000 / ISO 9001:2000 in health care
Benefits of Quality Programs to Health Care Companies Major benefits to all industries, including health care, are reduced waste, time, supplies, etc. Achieving these goals while continuing to provide a high quality product is "just good business." No matter if the health care facility is for profit or non-profit, the bottom line is of critical concern. Financial returns on ISO 9000 registrations are measurable short and long-term and take into account internal and external costs such as registrar and consulting fees. The ongoing process improvement facilitated by ISO 9000 registration reaps rewards in many different areas. In addition to the obvious value of third-party-review comes the international recognition of the registration and the corrective and preventative actions that can be taken with the additional data. Other benefits of registration include
Clearly, when you consider the compliance issues related to health care financing such as Medicare, these benefits speak directly to the critical issues at the top of the health care industry's agenda. Also, careful management of processes and documentation can address other risks (such as Malpractice risk) by providing clear and timely documentation of care given. Malcolm Baldrige National Quality Award (MBNQA) 2001 The MBNQA is now available to health care organizations thanks to new legislation signed October 30, 1998 by President Clinton called the "Technology Administration Act of 1998." This means that health care organizations can apply for the Baldrige Award and share best practices with health care providers around the country. Both for-profit and non-profit health care companies may apply. Quality and Productivity Management can assist you in the preparation for application to this prestigious award by applying the 2000 Baldrige criteria to your current Quality Management System. TQM in Health Care In today's highly competitive health care environment, there is a demand for each member of the health care organization to be accountable for the quality and cost of health care. As cost containment was the emphasis for the 1980's, then quality care has become the focus of the 1990's. A natural evolution of both quality and cost containment is found in the concept of Total Quality Management (TQM). TQM and its principles of continuous quality improvement (CQI) reduce costs and improve quality by improving system and process performance. TQM provides the nurse manager with a framework to manage both the costs and quality of patient care. It also provides the tools to organize, implement, and evaluate an integrated quality and risk management program. What Next?Contact us today and we will help you start the process towards improved productivity, reduced waste and more.
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If you have any questions or want to begin discussing how QPM can help your organization achieve its quality goals, contact us or call 800-900-3360!
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